How to disconnect accounts

Corina Alonso Updated by Corina Alonso

When brands are switching agencies or advertisers, it is important to update the data management preferences regarding campaigns in AudienceReport. For this, you need to disconnect your account from the ‘old agency or advertiser’ and connect to the new one.

We have collected the most common questions on this topic here.

How to disconnect an agency account

To disconnect an agency account, the users need to log in to and then select the client account you wish to disconnect. Under the Agency tab (for premium clients) or Client tab (for agencies), you are able to press the 'Disconnect agency' button to initiate the process.

How to find archived reports

When a client is disconnected, all reports are moved to an archived section. The user can find archived reports by checking a checkbox on the reports list as seen below:

If you have further questions, please reach out to your customer success manager or to

How did we do?

How to connect my account to my client's or agency's account

How to manage access to my accounts