How to manage access to my accounts

Mathias Freudendahl Updated by Mathias Freudendahl

In AudienceReport we allow you to manage who from your organisation should have access to your accounts, and what they should be able to do. 

If you possess the role of ‘Organisational Admin’ or ‘Account manager’, you can manage user access by navigating to

When you are logged in, you will have an overview of all your accounts. This is your account for all AudienceProject products, meaning that if you both have access to Userreport and AudienceReport, you will have a nice overview of all your accounts and users in one place. 

Setting up a new user account

To set-up a new user account you have two options:

  1. Click on the name of the account (from the list) for which you want to create a new user for. On the accounts page, select the tab ‘users’. From the user's tab, you can add a new user by clicking ‘Add user’ in the upper right corner and follow the instructions. 
  2. The second option is to click on the tab ‘Users’ from the front page. This will allow you to manage users across all your accounts. To set up a new user, simply click ‘Invite’ in the upper right corner and follow the instructions. 

When setting up a new user, first of all, you need to add the email address that the user will be using for logging into AudienceReport. The user will also receive an invitation to AudienceReport on this email address.

Second, you need to select the user role that the specific user should have. Currently, we support four different roles - you can learn all about them here: user roles. Finally, you need to select the account to which the user should have access.

Note that the user will have the same role across all accounts they are invited to in your organisation. 
Be aware, that for security reasons, you need to invite new users themselves. Support can only help you with how to do it if you experience any issues

Editing a user account

If you want to edit a user’s account, i.e. change the user’s role, access levels or delete the user, navigate to ‘Users’ tab from the front page. From there, search for the user you want to change. Click on the name of the user. Here you will have a full overview of the access permissions the user has. 

Also, you will have the option to change the user’s organisational role, as well as add and delete access to accounts. 

How to remove users from your organisation

If someone stops working in your organisation or simply does not need the access anymore, you can remove a user, so that the user does not have any access to any accounts, clients and platforms within AudienceProject.

In order to do that, you go to and click on the top middle tab called 'users'. Then you find the user that you want to remove from your organisation and click on the three dots. Here you have three options.

  1. You can edit the users access such as removing or adding them to specific accounts
  2. You can change their roles and access level
  3. You can remove the user from your organisation and account(s) entirely.

If you have any questions, feel free to reach out to

FAQ on access to accounts

Can I change the phone number I chose for the two-step verification process?

How often will I be asked to log in through the two-step verification process?

What if I lose my phone and cannot access my account?

The procedure to enable the two-step verification

How did we do?

How to disconnect accounts

User roles