Technical Questions

Account Administration

How do you create new users or manage access to accounts in your organisation? You must be an organisation administrator to access account administration. Log in to your account at my.audienceproject…

Updated

Ad blocking

Will ad blocking affect the output of my AudienceReport? No, ad blocking will not affect the output of your AudienceReport. Our panel includes a sample of the online population, including those who u…

Updated

Can I change the phone number I chose for the two-step verification process?

In order to change the phone number, you need to deactivate the two-step verification and activate it again with another phone number. Go to your profile and click on the “Security” section. In the t…

Corina Alonso
Updated by Corina Alonso

Checking SSL-Compliance

If you experience any problems with your tracking point it may be due to the fact that our system is SSL-compliant. This makes our system create the tracking point codes as ‘https’ links rather than…

Updated

General Troubleshooting

If the problem is that you do not receive any data:. Make sure that your project/campaign is live. Check your report period. As default, the reporting period is set to the latest date the tracking pi…

Updated

Getting started with AudienceReport API

AudienceReport has an API that allows you to create, edit and retrieve AudienceReport resources. You can use the API to do anything you usually do through the interface, and sometimes more, depending…

Updated

How do URL-parameters work?

Let's start with a simple example everybody knows: https://www.google.com/ The URL can be broken into several different elements: First element: The Protocol The protocol determines how your web brow…

Updated

How often will I be asked to log in through the two-step verification process?

Please notice that you will be asked to verify your account every 30 days.

Corina Alonso
Updated by Corina Alonso

How to track traffic by device type

There is demand to build different AudienceReport reports depending on device type used. General way of doing that would be track this using 3 different TCodes like: TSTforDesktop. TSTforTablet. TSTf…

Updated

If you accidentally delete pixels from your project

If you by accident have deleted pixels from your project, don’t worry! It is easy to add the tracking pixels to your project again. Simply, enter your account and choose the concerned project from th…

Corina Alonso
Updated by Corina Alonso

The procedure to enable the two-step verification

Go to https://my.audienceproject.com , click on your profile in the top right corner, and then on “My profile” Click on “Security” in the top left corner. Here you will be able to modify your passwor…

Corina Alonso
Updated by Corina Alonso

What if I lose my phone and cannot access my account?

If you lose your phone and cannot access my.audienceproject.com, please contact our support at support@audienceproject.com. This way, we can help you access and enable a new phone number for the two-…

Corina Alonso
Updated by Corina Alonso

Contact