Activate the Survey widget and create your questions

​How to add questions to your survey

The standard questions. The survey widget includes built-in standard questions focused on users’ profile, user satisfaction, NPS and email collection. You can deactivate most standard questions if th…

Updated 8 months ago

​How to customise you survey widget

You can easily add your own logo and colours to the survey widget. Just follow the steps below: Go to the “Media” section, find your media and click on the settings wheel.. Go to the “Appearance” sec…

Updated 8 months ago

​Who pays for the prizes in the survey?

As a fun and incentivizing part of the survey, UserReport facilitates a gift card prize draw amongst the people who participated in the questionnaire. Please notice that UserReport pays for the prize…

Updated 8 months ago

Chained questions and how they work

You can chain one question to another if you want a certain logic in who is asked which questions in your survey. Let's make an example. You want to know if the visitors of your website own a car. An…

Updated 8 months ago

Controlling invitation frequency when using UserReport script and Google Tag Manager

If you want to build your own custom logic when you invite users to take part in the survey, in Google Tag Manager, you can configure UserReport company-centric script to invite users on a certain se…

Updated 8 months ago

How many questions can be added?

You can add as many questions to the survey as you like! Please notice that in the survey, the questions are randomized, this means that no matter how many questions you add, each participant will be…

Updated 8 months ago

How many surveys answers do I need?

There are no firm answers available to that question. But we can offer a few ground rules. Be sure to analyze your need for interviews bottom up. That is, you need to build up your sample from the lo…

Updated 8 months ago

How to deactivate and delete your survey questions

Most of the default questions of the survey can be deactivated (not deleted), if you don't feel that they serve a purpose in the survey widget on your website. From the “Survey” section, find your qu…

Updated 8 months ago

How to show or hide results from users

When a user answers a question in your survey a new question automatically drops down from above. The question just answered slides down and is shown below the new question. After answering a questio…

Updated 8 months ago

Is UserReport 100% free?

Yes, UserReport is currently 100% free for anyone to use. However, we do offer a premium product called “Kits”, more targeted towards publishers, that comes with a cost. But all UserReport features (…

Updated 8 months ago

Is the UserReport survey widget available in my language?

Yes - most likely it is. UserReport currently supports more than 60 different languages, and more are added all the time, you can see the full list of supported languages here.

Updated 8 months ago

Managing invitation rules through Ad-server

You may want more flexibility during making decision if user needs to be invited to UserReport survey. There are few scenarios when it is applicable: You run another overlay tool and you want to avoi…

Updated 8 months ago

Preview your survey

You can preview your survey widget from either the survey editor or directly on your website. You can preview from the survey editor at any time - but only directly on your website if you have instal…

Updated 8 months ago

Respecting the user

Treat the users as you want to be treated yourself – that's the philosophy of UserReport. For this reason, we have rules and settings created with the purpose of respecting the user. Will users see t…

Updated 8 months ago

User invitation to UserReport survey and the quarantine system

How many users should be invited to the survey?. This depends solely on the number of people you want to survey: t here are two really good control ways to manager user invitation. Manually adjust in…

Updated 8 months ago

Will UserReport slow down my website? Is it affected by popup blockers?

Will UserReport slow down my website?. No, it will not! The small company-centric “SAK” script that enables UserReport to work will not slow down the load time of your website. The UserReport script…

Updated 8 months ago

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